What does your company think this means? Because I don't think they are doing it right.
This isn't something I can hold against the company. When the director went to a different group, he got what he wanted within minutes. My manager is still balking at providing that *exact* same thing, because she didn't read the original email, and refused to let me tell her what was in it. She needed a meeting with the director, she said, and in the meanwhile, someone else got to look like they do their job right, and I and my group look like idiots.
I tried to hash this out with the analyst that doesn't butt heads with the manager, but all he could do is tell me the history that provokes the constant freakouts--when I asked him why not forestall all that by reading the whole email he shrugged.
I've been making a point to look better than what my team actually provides, because so often management gets in the way of us doing anything at all, and I'm frustrated that I had to lose face here on top of not doing my job right. It can't keep being my fault that she doesn't think I'm taking all the criteria into account, because they're right there in the email, all the stuff she says she didn't know.
But that's not important right now--I made it about ninety minutes at work, and had to cancel/postpone all my meetings and come home. In fact, I might have passed my manager in the parking lot. This means I won't get a one on one before the bonuses/raises are given out, but I don't expect to get much, since my direct management has the poorest impression of me in the company.