I'm at the dealership getting my oil changed before vacation (we leave next Friday), and I just brought wrath down on the damn used car people.
See here, where it clearly says at the top of the goddamn page that the service department moved 300 yards east to the used car facility?
I took that at face value, and went to the used car facility's service department. There was, of course, no one there. So I went inside and asked one of the salesmen if I was in the right place. He got all shirty with me and said no, of course not, that the service department was 300 yards west where it has always been.
I said that they might want to change their Web site, then, and salesman got all snotty, saying, "I seriously doubt that the Web site has the wrong location. Which Web site did you go to?"
"BeechmontToyota.com," I said, "Since my appointment is with Beechmont Toyota."
"Well, let's just look it up," he says.
(I'm in jeans and a t-shirt, no makeup, glasses on, hair pulled back. I probably look like a dumb college student, and a -- gasp -- woman, to boot.)
(Not that that's an excuse for being a dick.)
So he pulled up the Web site, with me standing there, and I told him where I found the incorrect info, and when the page came up, I physically jabbed my finger at his monitor, and said, "Am I reading that wrong? Is this location the used car facility?"
"Yes, but..."
"And is it 300 yards east of the other facility?"
"Yes, but..."
"So, I'm where the Web site TOLD ME TO GO?"
"Yes, but the Web site is wrong."
"I would have no way of knowing that, since I assume that, in the interest of good customer service, Beechmont Toyota would want to provide correct information to its customers."
"Well, that information is wrong, and you need to go next door."
"Great," I say. "I'll do that."
So once I got my car all checked in for the oil changer, I marched my ass over to the manager and (1) told him that the Web site was wrong, and (2) the full name of the jackhole who acted like I was stupid and then like I was a pain in his ass once it was clear that I was right.
The manager was super apologetic and said he'd talk to the used car sales manager about his jackhole of an employee.
Damn, I've owned Toyotas for 16 years or so, and always come to the dealer for service because they never pull shit like trying to sell me unnecessary service or parts just because I'm a woman. I want to continue to patronize them, but not if they act like douchehounds.
But yay on the service manager, who knew exactly which part of the Web site I was talking about, and who is going to bring down fists of fury on the jackhole.
Pfft. Stupid salesman, trying to fuck with me and play I-know-the-Internet-better-than-you. That never works.