VW - (and this is not meant in any way to reflect on other people who answer phones and help people deal with their stuff - just this one heartless and rude individual who obviously should be in a different industry) - when you speak with the supervisor, give them as much information about the call, complete with what was said, and by whom. Tell them you are following up with a written version.

That was at the very least extremely inappropriate, as well as rude, when you are engaged in the very difficult process of sorting out medical billing. At the other extreme, it may violate all sorts of levels of your rights as a patient, as well as general clauses that I think should be included in Laws for Humanity.

Not only do you want from this supervisor a resolution for your billing problem - as I understand it, caused by your school schedule and absolutely seasonal - but also you should get some sort of assurance that this won't happen to anyone coming to Mass Gen trying to sort out their billing ever again.

eta: also? because I may have some need to do something other than sit and color today, I nominate me to go to Mass Gen and let this person know what I think of her need to take a long lunchbreak.

I just searched for my latest potential future wife on Facebook (she's in Oakland, so I thought maybe I would be able to see her profile, but I can't).

It says we have 1 mutual friend.

And that mutual friend is #5.

Are you kidding me?

what is #5?

That robot in the Steve Gutenberg movie from the 80s.

I remember doing Microsoft Tech Support. This woman called up and said, "I hope this doesn't take long, I just took a sleeping pill."

It's an odd mind that thinks, "Hm, my computer's a mess and I need a nap. I know, I'll call tech support then take a sleeping pill. Or maybe the other way around, I don't know."

what is #5?

My previous potential future wife, suggested to me by another relative and unknown to the rest of my family. We had dinner together and had a nice time, and then she flaked out forever and ever and I stopped trying to get together again. But she seemed nice.

That robot in the Steve Gutenberg movie from the 80s.

Hmm - the "no disassemble!" robot, right? Well, at least P-C and lpfw have something in common.

ION, I am making cookies for a party here tonight. I Love making cookie dough but HATE waiting for them to cook.

eta: I totally should know better than to take Steph's statement at face value.

eta: to P-C - does that mean that can call previous pfw and check you out?

sorry for the somewhat over the top patient's-rights-rant.

On further reading, I'm pretty sure this was meant to be a joke.

Well, since Steely Dan was named after a series of steel dildoes in William S. Burrough's NAKED LUNCH, I would hope so.

Do they not have ANYONE there who knows ANYTHING about beer?

Seriously. It's not like their list is THAT extensive (I'm still boggled how the folks at the Publick House can keep everything straight, but they seem extremely knowledgable about every beer they have).

Speaking of which, I'll be hitting the Publick House tonight! Psyched!

what is #5?

You are number 6.

P-C - does that mean that can call previous pfw and check you out?

I have no idea. I just find it totally weird!

Also, I have come to the conclusion that I am a horrible Indian. Every other Indian person I check on Facebook has gobs and gobs of Indian friends.