So, I'm about to head over to pick up my pay stub from UMB, then take the documentation over to MassHealth to talk to a supervisor. Any comments on this letter?
To Whom It May Concern::
Yesterday, April 17, 2008, I called regarding the denial of my CommonHealth re-eligibility. I spoke with a customer service agent, who then transferred me to _____, an eligibility specialist in the Revere office.
______ was very helpful in explaining why I had been denied, and even tried to help me come up with a way to get reinstated. I had only sent in pay stubs from two of my part-time jobs because my third part-time job is through a private family, and I receive personal checks as payment for that job. She suggested that I get a letter from the family, stating how many hours a month I work and what my pay rate is. I responded that I was uncomfortable with that, as I would have to disclose my disability to the family, and that may jeopardize my job. _____’s response really troubled me. She said, “Well, ma’am, you are disabled, and they should probably know that.”
My disability is psychiatric, and I am steadily working very hard to get back to a place where I can be working full time. Disclosing a psychiatric disability could jeopardize my position, and I feel that ______ should have been more sensitive to that fact. I understand that MassHealth needs the documentation to re-instate my insurance coverage, but the insensitive comment was not only unnecessary, but also inappropriate. I hope that in the future, eligibility specialists will be trained to be more sensitive to people’s disabilities--especially psychiatric disabilities.
I have enclosed pay stubs for the last month’s of work at my other two jobs. They total 42.75 hours for the month. Please re-instate my CommonHealth with this documentation.