This I might be able to use "for reals"! I keep thinking that "kids today" need lessons on how use both the telephone and email in a business-like manner.
GAWD, yes! We've had the whole first name issue. It's hard because it's easy to give the smackdown to students who are rude, but it's tricky when the student means well, or you've developed a relationship with the student.
It sounds like people will soon be able to book a flight on a private spacecraft to the moon. It would be a modified Soyuz spacecraft that would not go into lunar orbit but would "slingshot" around the moon to head back to Earth.
Only about $100 million. (A space-tourist flight to Earth orbit is about $20-$25 million.) Apparently the first flight is already booked.
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edit for clarity
I get "I need information about y'all's program?" or "I need to know about the class."
I don't know about you, but I have 62 classes that I could tell them about! I work at an educational institution-- it stands to reason we don't just have one class, and I am not clairvoyent. How about- "Hi, my name is __________. I saw your cardiac nursing class on-line and would like more information on the curriculum/how to register/when is the next one, etc, etc, etc"
I don't know about you, but I have 62 classes that I could tell them about! I work at an educational institution-- it stands to reason we don't just have one class, and I am not clairvoyent. How about- "Hi, my name is __________. I saw your cardiac nursing class on-line and would like more information on the curriculum/how to register/when is the next one, etc, etc, etc"
preach it, sister! I just got an email from a student that says "I decided to change from a double to a single, I know it's more expensive, but can you tell me how much? Also, when is the money due?"
Do I LOOK like Residence Life? Do I LOOK like Student Accounts?
Grrr.
I only have 3 classes but we provide a variety of services which may or may not be what they're looking for. How about- X from ABC Co. referred me to you because I'm looking for Y."
Happy birthday to the handsome Hecubot!!!
If I do get this B&N job, I'll be throwing myself back into the lovely world of customer service: "I'm looking for a book I heard about on the radio. It has the word "business" somewhere in the title, and it's about world markets...I think...Oh, yeah, the author's first name is Bill."
"I'm looking for a book I heard about on the radio. It has the word "business" somewhere in the title, and it's about world markets...I think...Oh, yeah, the author's first name is Bill."
You should say, "I
think
I know the one you're talking about. Is it the one about how the alien Freemasons forced us to abandon the gold standard? Oh, it's not that one? OK, let's see - is it the one about how we should extend equity loans to sharks?"
edit to add stuff....
"I'm looking for a book I heard about on the radio. It has the word "business" somewhere in the title, and it's about world markets...I think...Oh, yeah, the author's first name is Bill."
I LOVED those kinds of questions when I worked at my friends' bookstore (up until a couple of weeks ago). It was like fun book detective work! Of course I only worked one day a week so it was easy to take everything in stride. Plus it is a small, indy store which helps filter some less knowledgeable folks out. sort of. It does not filter the freaks out at all! Bless 'em.
I am so annoyed with the people I work with right now.