She thought she was just hiding them. You know, hiding them off the screen with all the apps. Because computers work that way.
I'm just going to stop answering her emails for a while, because if she has done what it sounds like she's done, I am not helping her recover. And if she hasn't, it'll all work out in the end. But, seriously, I wrote her a note explaining everything I'd installed for her, and it was CLEARLY a note, and in her tidying, she deleted it without reading it.
Not that I remember what I wrote--I installed the apps over a month ago. So, you know--some people buy computers and tablets and do their own installation.