Oh MM, one thought on customer service--the effects of offshoring. One of my friends always asks the customer service rep where he/she is located, and most often gets answers like Ireland and India.

That's definitely in my notes of points to address in a section tentatively entitled "Other Bad Management Ideas"

When I go into the ER I've been given IV dilaudid, demerol, phenergan, compazine, benadryl, steroids, toradol, and depakote.

Hmmm. Those all work for pain and/or nausea, but aren't migraine-specific. The IV DHE should pack a mighty punch.

That sounds like an actual plan, ita. That's good.

Let me know if there's anything that DH or I can do to help out, whether it's before, during, or after your stay.

AT&T's customer service is baffled by my question.

I got a book! And, er, already read it. I have lent it to AcrosstheHall!Teacher, who thinks it will get her hip. I cautioned her that, well, maybe not, but it's a great read!

ETA: Although I did not do any turning-the-book-to-face-out, I think I did my part by getting it actually on the shelf -- they hadn't shelved it yet, and had to go get it specifically for me.

EATA: And when the guy was looking it up for me, he read the subtitle out loud. As though I were going to say, "Oh, no, the other book with the same freaky title by the same author." But he seemed amused, which is good.

AT&T's customer service is baffled by my question.

I keep telling you, you've got to stop asking AT&T's customer service how to achieve world peace!

AT&T's customer service is baffled by my question.

*sigh* Okay, and that's the other side of the coin that makes CS reps all over look like concussed monkeys.

Of course it's entirely possible the poor dumb wonk on the other end of Dana's phone is suffering from "Management forgot to tell us that" syndrome. So many times have I been the CS guy saying "No, you're high, we offer nothing like that" only to find out after the call that, oops, we *do* offer that, they just forgot to mention that. Heh. Whups.

Grrrrrrr...

Of course it's entirely possible the poor dumb wonk on the other end of Dana's phone is suffering from "Management forgot to tell us that" syndrome.

Oh, absolutely. It's not her fault that AT&T can't get its shit together. It is her fault, however, that her solution was to connect me to the same number that I'd already told her didn't work.

And of course there's always the "I could tell you, but then I'd have to kill myself".

I have often felt, both working customer service and calling customer service, as though there were some sort of buffer on the lines, perhaps at the switchboard, that translates all questions and answers into Swahili, Serbo-Croatian, and British Sign Language before turning it back into English. It's bizarre. And I say this having been AT&T customer service. "Okay, but did you pay the bill?" "No, I never got a bill!" "And you've been making phone calls for three months?" "Yes, and I never got a bill!" "And... you're wondering why your phone service has been cut off?" "Right, I never got a bill!" "So... you assumed it was free?" "I never got a bill!" "Right, well let's check your address, but you are going to have to make a payment to turn it back on." "But I never. Got. A bill!"

ETA: Yo, MM, could you send me your address when you get a chance?