Oh, shoot, I had that happen a while back. I remember how frustrating it was but not how it was ultimately fixed. Trying to jog my memory…
'Lineage'
Buffistechnology 3: "Press Some Buttons, See What Happens."
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I got a small bonus at work so I used it to get a new Paperwhite. I couldn't get the old one to do anything which sucks
My eyes are thanking me.
However I hate how wide it is. It's not as easy to hold but I like the adjustable brightness and it definitely responds faster. I will just have to get used to the width but I understand now why stands and page turners have gotten popular. I don't want a stand but when I was laying in bed reading on my side I kind of wished I had a page turner instead of having to move my hand to change the page.